Privacy Policy

Introduction

Solenex ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website solenex.it and use our services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Name, email address, phone number, company name, and any other information you voluntarily provide when contacting us or requesting our services.
• Device Information: Browser type, IP address, operating system, and other technical information about the devices used to access our website.
• Usage Data: Pages visited, time spent on pages, referral sources, and other analytics data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience and analyze site usage.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing your inquiries and requests
• Sending promotional communications (with your consent)
• Improving and optimizing our website and services
• Complying with legal obligations
• Detecting and preventing fraudulent transactions and other illegal activities
• Personalizing your experience

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following circumstances:

• To service providers who assist us in operating our website and conducting our business
• When required by law or to protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets
• With your explicit consent for any other purpose

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Analytics

We use Google Analytics 4 (provided by Google Ireland Limited, and also surfaced to us through Firebase) to understand how visitors use our website, so that we can improve it. We do not use advertising cookies, and we do not sell or share your data with advertisers.

The cookies we set are:

Cookie	Purpose	Retention
sx_consent	Remembers your cookie choice. Strictly necessary, set regardless of consent.	180 days
_ga	Google Analytics — distinguishes one browser from another. Set only with your consent.	2 years
_ga_RCYHM8WF84	Google Analytics — maintains the current session. Set only with your consent.	2 years

Your choice. If you decline, we collect only anonymous, cookieless measurement signals, which cannot be used to recognise you or link your visits together. You can change your decision at any time:

Manage Cookie Preferences

Because echo.solenex.it is part of the same website, your choice applies there too. You can also instruct your browser to refuse cookies, though some parts of our services may then not function properly.

6. Third-Party Services and Processors

We use the following service providers, who process personal information on our behalf and under our instruction:

• Google (Google Analytics 4 / Firebase Hosting): website analytics and hosting.
• Microsoft (Azure Communication Services): delivers the email generated when you submit our contact form. This includes the name, email address, phone number, company and message you provide.
• Solenex Echo: the chat widget on our pages is our own service, operated by us.

Some of these providers process data outside South Africa. Where that happens, we rely on the safeguards permitted by section 72 of POPIA and, for EU/UK personal data, on the transfer mechanisms permitted under the GDPR.

Our website may also contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to those external sites, and we encourage you to review their privacy policies before providing your information.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information and terminate the child's account.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to opt-out of marketing communications
• The right to data portability

To exercise these rights, please contact us at info@solenex.it with your request.

9. POPIA (South African Users)

Solenex is a South African company and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). We process your information lawfully, for the specific purposes set out in this policy, and no more of it than those purposes require.

You may contact our Information Officer at info@solenex.it to access, correct or delete your personal information, or to object to its processing. If you are not satisfied with our response, you have the right to complain to the Information Regulator (South Africa) at enquiries@inforegulator.org.za.

10. GDPR (EU, UK and Swiss Users)

If you are located in the European Economic Area, the United Kingdom or Switzerland, we process your personal information in accordance with the GDPR and equivalent local law. Our lawful bases are your consent (for analytics cookies) and our legitimate business interests (for responding to enquiries and securing our services).

Analytics cookies are not set for visitors in these regions unless you accept them. You have the right to access, correct, delete, restrict or port your data, to withdraw consent at any time, and to lodge a complaint with your local supervisory authority.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by updating the "Last updated" date at the top of this policy. Your continued use of our website following the posting of revised Privacy Policy means that you accept and agree to the changes.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: info@solenex.it
• Website: solenex.it

This Privacy Policy was created to ensure transparency and protect your personal information in accordance with applicable privacy laws and regulations.